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A local ham that I have an evening sked with on 75m (Paul, W0EBV) sent his Flex 5000 SDR transceiver to Flex Radio Systems to get it repaired a few months ago. However, it seems that Flex is either unable or disinclined to repair it.

Paul keeps getting the run-around and evasive answers from their official repair center. And the last time Paul called Flex, the repair technician asked him "What happened, did this radio get struck by lightning?!" But nothing of the sort happened. Paul unplugs the antenna, etc. whenever he leaves the house. And what is more, he was in QSO with me and the local SW MO group here on 3813 when it quit. The sky was clear, no lighting. His audio became distorted and then it ceased to function at all.

He bought it from another ham, and it worked great up to that time. Perhaps they have a backlog of radios to repair; but if that's the case, they have not told him that.

This is what I believe that Paul told me, on more than one occasion. And I believe what Paul told me.

A Google search for 'flex repair service' shows up nothing (other than the Flex radio repair centers).

Paul has a dead radio and is at a loss as to what to do. How else can he get his dead Flex 5000 repaired?

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    $\begingroup$ Why is it relevant that the repair technician was female? $\endgroup$ – Rafael KR7MJ Oct 2 '17 at 4:12
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    $\begingroup$ You would think with a price tag like they have that they would provide proper support. I see several posts on other sites about software bugs in the 5000. I don't understand why it would matter whether or not it suffered from an atmospheric electrical discharge. The fact that it was purchased used shouldn't matter if they charge for repairs. Of course they might not honor a warranty if it has changed hands since they sold it. Going to their website I first got a 500 error then a blank page.... They my be in trouble themselves. $\endgroup$ – SDsolar Oct 2 '17 at 16:53
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    $\begingroup$ @RafaelKR7MJ Sorry, I didn't mean anything negative by that. $\endgroup$ – Mike Waters Oct 2 '17 at 19:05
  • $\begingroup$ It is back up for me now, too. Just a glitch. Meanwhile, I can see them having "low" priority but that shouldn't mean "no" priority. For something this complex and expensive, if this was something I was working on under contract I would insist on a factory repair. This question is disheartening. On a client's behalf I would persist until I received some action on their part. $\endgroup$ – SDsolar Oct 2 '17 at 23:05

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