I have the cable connected from my phone, a Samsung Galaxy S6, to my brand new Icom ID-51E PLUS2 and when I run the app I get this error:

enter image description here

I think I correctly set up my radio for this, as you can see in this video:


Any ideas what else could be a problem?

  • $\begingroup$ I can't give you an answer but I recommend the eham.net forums (consider the Elmer's forum) for these kind of questions. Often very good response rate for these kind of questions on specific rigs. $\endgroup$
    – K7PEH
    Oct 1, 2017 at 23:36
  • $\begingroup$ Thank you @K7PEH. I just signed up for those forums now I'll wait for my account to be approved. $\endgroup$ Oct 2, 2017 at 9:41

1 Answer 1


As your Icom is 'brand new' as you described it, I would strongly recommend to contact Icom support

Technical Support Department

Dedicated number 800-253-1498

Monday - Friday 4AM to 5PM PST

They are there to help you.

Just in case you are wondering: I did not find a number for Icom support in Argentina (based on your call) nor did I find a satisfying answer from Icom UK website (based on the fact that your user profile lists UK as your location).

However you may just want to contact Icom UK, to see if they have a support department locally to you.

Failing all that, you can try to contact the Japanese headquarters support


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