I have connected my brand new RigExpert AA-35 to my Windows 10 PC via the provided USB cable, but the AA-35 does not show up in Device Manager. There is no COM port assigned to it, nor does it show up in USB devices. Also, and this is very strange: I can install AntScope2 (in its default directory) and read data from the AA-35 when I first run the AntScope2 after installing it. After closing and then reopening AntScope2, however, AntScope2 does not see the AA-35. I have to reinstall the software in order to see the AA-35 again. I have to reinstall the software every time I want to get data from the AA-35. Please advise.
Edit: after email conversation with RigExpert (heard from them the very next morning!) it turns out I was looking in the wrong place for the device.