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I have connected my brand new RigExpert AA-35 to my Windows 10 PC via the provided USB cable, but the AA-35 does not show up in Device Manager. There is no COM port assigned to it, nor does it show up in USB devices. Also, and this is very strange: I can install AntScope2 (in its default directory) and read data from the AA-35 when I first run the AntScope2 after installing it. After closing and then reopening AntScope2, however, AntScope2 does not see the AA-35. I have to reinstall the software in order to see the AA-35 again. I have to reinstall the software every time I want to get data from the AA-35. Please advise.

Edit: after email conversation with RigExpert (heard from them the very next morning!) it turns out I was looking in the wrong place for the device.

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After much troubleshooting, I was able to resolve the above behavior by running AntScope2 in compatibility mode for "Windows XP (Service Pack 3)"

For the record, I am running Windows 10 1909.

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    $\begingroup$ Does the AA-35 show up in Device Manager now? $\endgroup$
    – progrmr
    May 7, 2020 at 15:35
  • $\begingroup$ Yes. It always did, I was looking for it in the wrong place, expecting there to be a USB to Serial "translation" (for lack of a better term). I edited my original text to show you where it was hiding out. $\endgroup$
    – K8KV
    May 7, 2020 at 23:05
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    $\begingroup$ My AA-1400 shows up under "Ports (COM & LPT)" as "USB Serial Port (COM4)". Running Win 10 1903 $\endgroup$
    – progrmr
    May 7, 2020 at 23:58
  • $\begingroup$ Alex from RigExpert "First of all, I want to note that the AA-35 Zoom analyzer is an HID device and it does not create a serial port for it when connected to a PC." $\endgroup$
    – K8KV
    May 8, 2020 at 1:35

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