# How Can I Remove a Password From a TYT MD-UV390 (Non-GPS)?

I just purchased a TYT UV-390 (Non-GPS) on Amazon. It arrived, I unboxed it and charged it and turned it on and it's asking for a password. The same goes if I try and read or write to it using CPS MD-UV380 v1.07. The directions specifically say to use the 380 CPS with the 390 CPS resulting in an "Incorrect model number" error.

I've hit the Interwebs with a fury and tried suggested default passwords (00000000,77777777,99999999) and found CPS versions to remove passwords from MD-2017 and MD-380 models.

Any suggestions?

• Have you contacted the seller and informed him that they sold you a radio that is unusable? You either want a refund or a password. – Mike Waters Sep 12 at 1:24
• Mike, that should be an answer :) – Scott Earle Sep 12 at 4:27

Contact the Seller for technical support. Explain that the unit is not working without a password and that this was not provided with the shipment.

If no further support is available then consider the unit dead on arrival and start a refund and return process.

If this sold through Amazon, then you do need to involve Amazon customer service. Online, you can click on HELP and take it from there.

[Making this a community wiki as this answer was already given in comments.]

I contacted the seller and am still waiting on a satisfactory reply. HOWEVER, I did seem to find a workaround. Thanks for everyone's response!

Remove Password MD380/90 1. Go to folder the CPS is in (C:\TYT) 2. look for file - setting.ini 3. Right click and edit 4. password=0 change to password=password 5. Save

Connect radio to PC and turn on in normal mode. a. Read Code plug from radio. b. General Settings remove all 3 passwords c. Save Code plug d. Write back to radio

This worked and it looks like my codeplug was corrupt